Jan Coburn Art | Coastal Art Design LLC

Last Updated: October 14, 2026

At Jan Coburn Art, we want you to be pleased with your artwork purchase. We understand that purchasing art online is a personal decision, and we want you to feel confident when shopping with us.

This Return & Refund Policy explains the terms for returning original paintings, purchasing fine art prints, requesting cancellations, and reporting artwork damaged during shipping.

Jan Coburn Art is operated by Coastal Art Design LLC.

1. Returns of Original Paintings

We accept returns of eligible original paintings under the following conditions:

• Return Request: You must request a return within 14 calendar days of receiving your artwork.
• Prior Authorization: All returns require written authorization from Jan Coburn Art before the artwork is shipped back.
• Artwork Condition: Returned paintings must be in their original condition, without damage or alterations.
• Packaging: Artwork should be returned in its original packaging whenever possible. If the original packaging is unavailable, the artwork must be securely packaged using materials and protective packaging of equal or better quality than the original packaging to ensure adequate protection against damage during shipping.
• Return Shipping: Customers are responsible for all return shipping costs. All returns must be shipped with tracking and insurance covering the full purchase value of the artwork.
• Shipping Deadline: Authorized returns must be shipped within 14 calendar days of receiving return approval.

Customers are responsible for the artwork, including loss or damage during return shipping, until it is safely delivered to Jan Coburn Art.

To request a return, email Hello@JanCoburnArt.com with your name, order number, name of the painting, and reason for the return.

Once your request is approved, we will provide return instructions and the appropriate shipping address.

Artwork returned without prior written authorization from Jan Coburn Art will not be accepted.

2. Restocking Fees and Shipping Deductions

Approved returns of original paintings are subject to the following deductions:

• Restocking Fee: A 20% restocking fee will be deducted from the original purchase price of the painting, excluding sales tax and shipping charges.
• Original Shipping Costs: The actual cost of shipping the artwork to the customer will be deducted from the refund, including orders that qualified for free shipping.
• Return Shipping Costs: Customers are responsible for paying all return shipping expenses, including insurance and tracking.

These deductions apply to standard returns of original paintings and do not apply to artwork that arrives damaged, defective, or incorrect.

Any applicable sales tax will be refunded based on the adjusted taxable amount and applicable law.

3. Refund Processing

Once returned artwork has been received, it will be inspected to confirm that it meets the conditions outlined in this policy.

If the return is approved following inspection:

• The refund will be issued within 10 business days.
• Refunds will be made to the original payment method.
• Applicable restocking fees and original shipping costs will be deducted from the refund.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If returned artwork does not meet the requirements of this policy, we will contact you to discuss the available options.

4. Fine Art Prints and Reproductions

All fine art prints and reproductions are made to order and are considered final sale.

Returns, exchanges, and refunds are not accepted for fine art prints or reproductions except when an item arrives damaged, defective, or incorrect.

This policy applies to all print formats and reproduction products offered through Jan Coburn Art.

If your print arrives damaged, defective, or incorrect, please contact us following the procedures described in Section 6.

For eligible claims, we will arrange a replacement at no additional cost. If a replacement is unavailable, a full refund will be issued.

5. Order Cancellations

Original Paintings

Orders for original paintings may be canceled before the artwork has shipped.

Approved cancellations are subject to a 5% cancellation fee, calculated on the purchase price of the painting, excluding sales tax and shipping.

This fee helps cover packing materials, order preparation, and administrative costs associated with processing the order.

The remaining balance, including applicable sales tax and any shipping charges paid, will be refunded to the original payment method.

Once an original painting has shipped, the order cannot be canceled. The standard return policy described in Sections 1–3 will apply.

Fine Art Prints and Reproductions

Because production of fine art prints and reproductions begins immediately after an order is placed, print orders cannot be canceled once submitted.

Please review your selections, dimensions, and order details carefully before completing your purchase.

Nothing in this section limits cancellation or refund rights required by applicable law.

6. Artwork Damaged During Shipping

We take care in preparing artwork for shipment. However, damage can occasionally occur during transit.

If your artwork arrives damaged, please contact us within 48 hours of delivery whenever possible.

Email Hello@JanCoburnArt.com and include:

• Your name and order number.
• The name of the painting or print.
• A description of the damage.
• Clear photographs showing the damaged artwork.
• Photographs of the shipping box, packaging materials, and any visible damage to the container.

Please retain all original packaging materials until the shipping damage claim has been resolved. These materials may be required by the shipping carrier or insurance provider.

Damaged Original Paintings

If an original painting arrives damaged, we will work with you to determine whether the painting can be repaired.

When repair is possible, you may choose between:

• Having the artwork repaired at no additional cost to you.
• Receiving a full refund.

If the painting cannot reasonably be repaired, a full refund will be provided.

No restocking fees, original shipping deductions, or return shipping charges will apply to artwork damaged during its original shipment.

We will provide instructions if the damaged artwork needs to be returned.

Damaged or Defective Fine Art Prints

If a fine art print arrives damaged, defective, or incorrect, we will arrange a replacement at no additional cost.

If a replacement is unavailable, we will issue a full refund.

The 48-hour reporting period helps us address shipping damage promptly and submit claims to shipping carriers. It does not limit any rights or remedies available under applicable law.

7. Exchanges

Jan Coburn Art does not offer direct exchanges.

If you would prefer a different original painting, you may request a return of your original purchase under the terms of this policy and place a separate order for the new artwork.

All applicable return conditions, restocking fees, and shipping deductions will apply.

Fine art prints and reproductions are not eligible for exchanges except when an item arrives damaged, defective, or incorrect.

8. Incorrect Orders or Fulfillment Errors

If you receive artwork that is different from what you ordered, please contact us at Hello@JanCoburnArt.com.

We will review the issue and arrange an appropriate resolution, which may include a replacement or full refund.

Customers will not be responsible for return shipping costs or restocking fees when an error has been made in fulfilling an order.

9. Changes to This Policy

Jan Coburn Art reserves the right to update this Return & Refund Policy as business practices, services, or legal requirements change.

Any updates will be posted on this page with a revised "Last Updated" date.

The policy in effect at the time of purchase will generally apply to that order, subject to applicable law.

10. Contact Us

If you have questions about this policy or need assistance with a return, cancellation, or damaged shipment, please contact us.

Jan Coburn Art
Operated by Coastal Art Design LLC
Website: JanCoburnArt.com
Email: Hello@JanCoburnArt.com

We appreciate your interest in Jan Coburn Art and thank you for supporting original artwork.